In your address book, you will see your billing and shipping address. If you would like to add an additional shipping address, simply type in the field titled "Save New Address As:" what you would like to title your additional address, then type in the new address over the existing address and click Submit. Next time you place an order, both addresses will be available through a drop down box under your shipping address for you to select.

Highsmith.com requires users to have a primary address, you may edit this information at any time, but you cannot delete it.

Registered users can create lists to keep track of favorite or frequently ordered items. You can create multiple lists to save products in groups that are similar or ordered together. Lists can be emailed for approval or used as a reminder of favorite products or items that are needed to replenish stock. Lists are also available with our Quick Shop feature; just enter the item number(s) and quantity(s) in the Quick Shop grid and select a list from the "Add to List" dropdown.

Only you, when logged in to the web site, can change your lists. If you have shared a list with others, they can view the current contents of your list or add items from your list to their cart, but CANNOT change your list.

Enter the email address of the person you want to share your list with and we'll provide them information that allows them to view (but NOT change) your list. Please be aware that this is a dynamic, real-time list. Any changes you make to your list between the time you send the email and the time the list is opened will be reflected in the list the recipient sees.

A link will be included in the email that will take you right to the list, or you can log in to your account and enter the list number that is provided in the email. If you wish to order items on the list, place a check next to the items to be ordered and click the "Add to Cart" button to proceed with checkout.

Items not marked for truck delivery () are shipped via FedEx Ground or USPS. Call our Telephone Sales department at 1-800-558-2110 for information about express delivery service. For more information, see Shipping/Deliveries in the Help section.

Products on our web site listed with a "yes" under the symbol qualify for a flat $5.00* shipping and handling charge per order when shipped standard delivery from our warehouse to anywhere within the 48 contiguous states. (*The flat $5 shipping and handling charge is not valid in combination with bids, special orders or other promotions involving special pricing. It is not valid for orders shipped outside the 48 contiguous states and does not apply to rush or special delivery.)

The flat $5.00 shipping and handling charge does not apply to products shipped directly from the manufacturer. To calculate shipping and handling charges for these items, click on Calculate S/H on the Checkout page or call 1-800-558-2110.

Products on our web site listed with a "yes" under the symbol qualify for a flat $5.00* shipping and handling charge per order when shipped standard delivery from our warehouse to anywhere within the 48 contiguous states. Whether you order 10 products or 100 products, shipping and handling charges are just 5 bucks - every order, every day. No more calculating, no more guessing, no more calling for confirmation. (*The flat $5 shipping and handling charge is not valid in combination with bids, special orders or other promotions involving special pricing. It is not valid for orders shipped outside the 48 contiguous states and does not apply to rush or special delivery.)

Truck Delivery - All items marked this way are too large or heavy to be delivered via small parcel methods and will be delivered at common carrier rates.

Assembly Required - All items marked this way are delivered unassembled.

Orders for in-stock products ship by the next business day. Those shipped directly from the manufacturer can take longer.

Need it sooner? Rely on our guaranteed overnight or second-day delivery. For an additional charge, you can choose from two options:

???Next-day air: Delivery by 10:30 a.m. (some areas by 5 p.m.) next business day.
???Second-day air: Delivery by 5 p.m. the second business day.

Orders shipping via UPS must be made by 4 p.m. CT for next-day or second-day options. Orders shipping via FedEx must be in by 1:30 p.m. CT.

Although every attempt is made to process rush orders placed via the web by the stated times, we cannot guarantee your shipment will ship the same day. If you want guaranteed, same-day rush shipping, please call 800-558-2110 to place your order.

Yes! If you have a PO number, you can enter it into the payment information section during checkout. If your institution is on file with us but you do not have a PO number, you can simply enter your last name.

If you need to submit your order for approval, our "Price Quote" feature is a convenient option. After shopping with us, view your cart and click on "Price Quote." Enter your contact information and within seconds you'll receive a printer-friendly order summary, including shipping and handling charges and tax, which can be submitted to your purchasing office.

If you are exempt from payment of sales tax, you can indicate this during the Checkout process. Highsmith needs to have a copy of the appropriate documentation on file at our corporate headquarters, so if you have not already done so, you should send us a copy of your exemption certificate. Highsmith will verify your exempt status prior to invoicing your order, and will add the appropriate sales tax to your order if necessary.

We value your business and work hard to provide the safest ordering process available! Our site uses SSL (Secure Sockets Layer), the industry-standard security protocol. Secure browsers like Netscape and Internet Explorer take all information you enter on our site, including orders, addresses, PO numbers and credit card information, and encrypt it before it is sent across the Internet. For more information about the safety of this site please visit Security in our Help section.

We offer searching by keyword and item number, or you can browse our store. Our user-friendly, online categories make it easy to navigate to the types of items you're looking for. See Online Search Help for more information.

Although many of our products are available online, you will find items in our complete catalog that do not appear here. For items you wish to order out of the printed catalog, please use our Quick Shop feature.

Highsmith makes every effort to present the current/correct prices on our web site, but errors do occur. The price(s) shown on the Order Confirmation page (that you receive in our Checkout process) will be the price(s) on your invoice.

Prices associated with coupons, discount number and bid number will be reflected in your shopping cart and Order Review pages during your checkout process. Special prices advertised on our website will be reflected in your shopping cart.

To begin a product search, enter keywords or an item number into the Search box at the top of any web site page. Our intelligent search function will direct you to the product you want, along with complementary items. You may narrow your results and refine your search as needed by using the navigation bar on the left side of the page.

After you have searched, you may narrow your results by using the navigation bar on the left side of the search results page. These links reflect the attributes of your current result set and allow you to narrow your results to find exactly what you need.

If you know the item number(s) of the specific product(s) you want, you can speed up the ordering process by using our Quick Shop feature to add the item(s) to your shopping cart. See Online Shopping Help for more information about Quick Shop.

Items that require customer interaction and input are not offered electronically at this time. This includes items such as custom signs and stamps, labels and tape with imprints, book pockets with imprints, etc.

Yes! When you are logged in to the site, your shopping cart will be saved automatically. The next time you log in, the items will still be in your cart. If you do not wish to have these products in your shopping cart simply add these products to your Wish List from the product page or your Quick Shop order form.

Items can be added to your cart directly from your order history. Log in to My Account, then click Order History and enter the necessary information. On the Order History Detail page you can simply place a checkmark next to the item(s) you want to re-order, enter a quantity and click Add to Cart. When you are finished shopping, just checkout as usual.

A PDF (portable document format) is a document that can be opened on any computer with the free Adobe?? Reader?? software. If your computer does not have Adobe?? Reader??, you can download it at http://www.adobe.com/products/reader/.

To return an item, call 1-800-558-3899 within six months of delivery. Our Customer Relations staff will work with you to review your claim and arrange for a prompt refund, credit or replacement. Restocking fees may apply.

Before signing for any shipment, please ensure that the number of pieces being delivered matches the count on the delivery receipt.

For truck shipments: Note any carton shortages or damages on the delivery receipt before signing.

For small package shipments: The number of pieces in the shipment is indicted on each carton. Sign only for the number of cartons you receive. If a carton is missing, it may be delivered the following day.

Before signing, check for any external damage to cartons on packaging. If visible damage is found, open the carton and inspect, and note damage on delivery receipts. Carriers require that damages found after a delivery has been made must be reported within 15 days.

The form on the back of your Packing Slip or your Order Acknowledgment clearly outlines how to report damaged merchandise. Contact our Customer Relations Department at 1-800-558-3899 if you have any questions.

After delivery, carefully inspect the carton and packing to make sure small items have not been overlooked. If any items are missing from your order, check the Packing Slip to see if they have been back ordered for later delivery. Call 1-800-558-3899 to report any missing items.

Always make a note on the delivery receipt regarding any damages or missing items - this will help expedite your claim later.